UK Power Networks Service

Privacy Policy

Why does Privacy Matter?

UK Power Networks Services is committed to respecting your privacy. This privacy policy and our website’s Terms and Conditions set out how personal data that we collect from you, or that you provide to us, will be processed by us. If we ask you to provide information by which you can be identified as a result of using our website it will be used in accordance with this privacy policy, varied from time to time. We may change our privacy policy from time to time, so please check this page regularly to ensure that you are aware of any changes.

UK Power Networks Services is required by Data Protection Act 1998 (“the Act”) to process your personal data in accordance with its provisions.

Who is the Data Controller for UK Power Networks Services?

For the purpose of the Act, the data controller is the company to which you disclose your personal data and will be . UK Power Networks Services (Contracting) Limited or UK Power Networks Services (Commercial) Limited.


Company Number

Company Name

Registration number



UK Power Networks Services (Commercial) Limited




UK Power Networks Services (Contracting) Limited


What personal data will UK Power Networks Services process?

  • your name and address, telephone number(s) and e-mail address(es)
  • contact with you whether by letter, telephone or e-mail,
  • data such as National Insurance number, date of birth, other personal or sensitive personal data that you disclose,
  • information obtained from surveys and profiling,
  • on-line forms on (“our site”). This includes information provided at the time of registering to use our site, requesting further services. We may also ask you for information when you report a problem with our website,
  • details of your visits to our website and the resources that you access.

UK Power Networks Services processes your personal data that it holds to:

  • help it deliver its commitments  to you,
  • answer all general enquiries that you may make manage any complaint that you may make

UK Power Networks Services will not process your personal data to:

  • conduct market research pass to a third party for its or others’ purposes,
  • sell to a third party.

UK Power Networks Services may store your personal data in an electronic or paper format.
Please note that the data that we process may be processed outside the European Economic Area ("EEA").

What are your rights?

The Act gives you the right to be told whether personal data of which you are the data subject is being processed by UK Power Networks Services. If that is the case you are entitled to a description of the personal data of which you are the subject, the purpose for which the data is processed and the recipients or classes of recipient to whom the data may be disclosed. You are entitled to have communicated to you the information constituting personal data of which you are the data subject and any information available to UK Power Networks Servicesas to the source of the data.

To receive such information you may make a subject access which must be accompanied by a cheque for £10 made payable to UK Power Networks ( Contracting) Limited or UK Power Networks Services (Commercial) Limited. Your subject access request, accompanied by your cheque must be sent to The Data Protection Officer, c/o Legal Department, UK Power Networks Services, Energy House, Carrier Business Park, Hazelwick Avenue, Crawley, West Sussex RH10 1EX. You can also email us here.

If your data is found to contain any errors, once written notification is received, we undertake to correct them at the earliest opportunity.


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